Frequently Asked Questions
Got questions? We’ve got answers
Orders & Checkout
How long does delivery take?
Orders are usually fulfilled within 1–5 business days before shipping. Orders containing more than 200 items may take 5–10 business days to fulfil.
Once shipped, estimated delivery times are:
- US regular shipping: 2–4 business days
- US express shipping: 1–3 business days
- International shipping: 3–5 business days, subject to customs clearance
For full delivery times, rates, zones and customs information, please see our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on orders of $50 and above.
Can I track my order?
Yes. A tracking link will be emailed to you once your order has shipped.
Shipping
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items, subject to our Returns, Refund & Replacement Policy.
What if my item is damaged, defective or incorrect?
Claims for damaged, defective, misprinted or incorrect items must be submitted within 30 days of receiving the product. Please contact our support team with a photo and a brief explanation of the issue.
Approved claims may be replaced or refunded in line with our Returns, Refund & Replacement Policy.
Track Order
Are your supplements third-party tested?
Yes. Our supplements are tested for purity and potency.
Are your skincare products cruelty-free?
Yes. Our skincare products are cruelty-free and made without harsh chemicals.
Payment & Store Credit
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay and other available checkout options.
Is my payment information secure?
Yes. Payments are encrypted and processed securely through Shopify Payments and our approved payment providers.
Returns & Refunds
What if my package is lost?
Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
Please see our Returns & Refunds Policy for full details.
Are there items or situations that are not eligible for refunds?
Refunds or replacements may not be available in cases such as incorrect addresses, unclaimed deliveries, buyer's remorse, rejected customs charges, failed FedEx delivery attempts, or orders already accepted for fulfilment.
Please review our Returns, Refund & Replacement Policy before placing your order.
Account Info
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before they are accepted for fulfilment. Once accepted, they cannot be changed or cancelled.
Please see our Order Cancellation Policy for full details.
Do you ship internationally?
Yes. We ship within the US and to selected international destinations, including Canada, parts of Europe, the UK, Australia, New Zealand and selected global markets.
International orders are shipped from our US fulfilment centre and may be subject to customs duties, taxes or import fees. Please see our Shipping Policy for details.