Huey Human — Shipping Policy

Last updated: July 2026
Effective date: 1 July 2026

1. Overview

All Huey Human orders are fulfilled and shipped by our manufacturing and fulfilment partner, Supliful. Orders are processed and dispatched from Supliful’s US-based fulfilment centre.

By placing an order on hueyhuman.com, you acknowledge that your order will be fulfilled by Supliful on behalf of Huey Human.

This Shipping Policy should be read together with our Refund Policy, especially where an order is lost, damaged, delayed, returned, unclaimed, or sent to an incorrect address.

2. Where We Ship

We currently ship to all 50 US states and Washington DC.

We do not currently ship to:

• US territories, including Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands

• APO, FPO, or DPO military addresses

• PO Boxes

• International destinations outside the United States

We plan to expand shipping destinations in the future. If you are outside the United States and would like to be notified when we begin shipping to your country, email helpdesk@hueyhuman.com.

3. Free Shipping

Free standard shipping is available on all first orders placed at hueyhuman.com. No discount code is required — free shipping is applied automatically at checkout for eligible orders.

For subsequent orders, free standard shipping applies to all orders over $50. Orders below $50 are subject to a flat shipping fee displayed at checkout.

4. Processing Time

All orders are usually processed within 1–3 business days of order confirmation.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or public holidays are processed on the next available business day.

Once an order has been accepted and prepared by our fulfilment partner, we may be unable to cancel the order or change the delivery address before dispatch. Please contact us as soon as possible at helpdesk@hueyhuman.com if you need to make a change.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched from the fulfilment centre. Tracking information may take up to 24 hours to update after the confirmation email is sent.

5. Delivery Times

Estimated delivery times begin from the date of dispatch — not the date of order placement. All delivery estimates are business days unless otherwise stated.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Free on first order / Free over $50
Expedited Shipping	3–5 business days	Calculated at checkout
Express Shipping	1–3 business days	Calculated at checkout

Delivery estimates are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, weather conditions, peak periods, and other factors outside our control.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your order number

• The name of the carrier handling your delivery

• A tracking number

• A link to track your order

You can also track your order at any time by visiting track.hueyhuman.com and entering your order number and email address.

If you have not received a shipping confirmation email within 3 business days of your order confirmation, check your spam or junk folder first. If it is not there, contact us at helpdesk@hueyhuman.com with your order number and we will investigate.

7. Delivery Issues

7.1 Lost Orders

If your tracking information shows your order as delivered but you have not received it, please:

• Check with neighbours or building management in case the parcel was left with them

• Check all possible delivery locations around your property

• Wait 24 hours — carriers occasionally mark orders as delivered before the parcel physically arrives

If your order has still not arrived 24 hours after the marked delivery date, contact us at helpdesk@hueyhuman.com with your order number. We will open an investigation with the carrier and aim to resolve the matter within 5 business days by either resending your order or issuing a full refund, where the order is confirmed as lost or not delivered.

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date, in line with our Refund Policy.

7.2 Delayed Orders

If your order has not arrived within the estimated delivery window shown in your shipping confirmation email, contact us at helpdesk@hueyhuman.com.

We will investigate with Supliful and the carrier and provide you with an update within 2 business days.

7.3 Damaged in Transit

If your order arrives visibly damaged, leaking, or defective, please:

• Take photographs of the damaged packaging and product

• Contact us at helpdesk@hueyhuman.com within 7 days of delivery

• Include your order number and the photographs, where possible

We will arrange a replacement or full refund at no cost to you, in line with our Refund Policy.

8. Incorrect Address

You are responsible for providing a complete and accurate delivery address at checkout. Please double-check your address before completing your order.

Once an order is placed, we cannot guarantee that address changes can be made before dispatch.

If an incorrect, incomplete, or insufficient address is provided and the order is returned to our fulfilment centre, we will contact you to arrange redelivery where possible. Redelivery to a corrected address may be subject to an additional shipping charge.

If an incorrect address is provided and the order is delivered to the wrong location without being returned, we are unable to refund or reship the order.

9. Undeliverable Packages

Packages may be returned to our fulfilment centre if:

• The address provided was incomplete or incorrect

• The carrier was unable to access the delivery location after multiple attempts

• The recipient was unreachable

• The package was refused at delivery

• The package was not collected where collection was required

In these cases, we will contact you at the email address provided at checkout.

Where reshipment is possible, you may choose to have the order reshipped at an additional shipping cost. If you prefer a refund, we may refund the product price minus the original shipping cost, unless otherwise required by applicable law.

Orders that are refused, unclaimed, or undeliverable due to customer action or inaction may not qualify for a replacement or full refund under our Refund Policy.

10. Multiple Item Orders

All items in a single order are generally shipped together in one package. Occasionally, large orders or orders containing certain product combinations may be split into multiple shipments.

If your order is split, you will receive a separate shipping confirmation and tracking number for each shipment. You will not be charged additional shipping for split shipments.

11. Holiday Shipping

During peak periods, including Black Friday, Cyber Monday, Christmas, and New Year, processing and delivery times may be longer than usual due to increased carrier volumes.

We recommend placing orders at least 10 business days before a required delivery date during these periods.

We will post any known shipping delays or cut-off dates on hueyhuman.com and may notify subscribers by email in advance of major holiday periods.

12. Carrier Information

Orders are fulfilled and shipped by Supliful using major US domestic carriers, which may include USPS, UPS, and FedEx.

The carrier assigned to your order is determined by Supliful based on your delivery location, order weight, and service availability. You will see the specific carrier name in your shipping confirmation email.

13. Future International Shipping

At this time, Huey Human does not ship outside the United States.

If we offer international shipping in the future, international orders may be subject to customs duties, import taxes, or local fees. These charges are set by the destination country and would be the responsibility of the customer.

Any future international delivery issues, including rejected customs charges, unpaid duties, refused deliveries, or uncollected courier deliveries, may affect refund or replacement eligibility in line with our Refund Policy.

14. Sustainability

Supliful uses recyclable and minimal packaging materials wherever possible. We are committed to reducing unnecessary packaging waste across our fulfilment operations.

If you have feedback about our packaging, email helpdesk@hueyhuman.com — we read every message.

15. Contact Us

For any shipping questions or to report a delivery issue:

Email: helpdesk@hueyhuman.com
Response time: Within 1 business day
Order tracking: track.hueyhuman.com
Website: hueyhuman.com

Huey Human LLC
Wyoming, United States