Refund policy

Last updated: July 2026

Our Commitment

At Huey Human, we stand behind every product we sell. If you are not satisfied with your order for any reason, we want to make it right. This policy covers all purchases made at hueyhuman.com.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all Huey Human products. If you are not happy with your purchase within 30 days of delivery, contact us at hello@hueyhuman.com and we will issue a full refund of the product price — no questions asked.

You do not need to return the product to qualify for a refund. We operate on a zero-inventory fulfilment model through our manufacturing partner, which means returned products cannot be restocked or resold. Rather than ask you to ship a product back unnecessarily, we simply refund you and ask that you dispose of the product responsibly or continue using it at no cost.

Refunds & Replacements

Any claim for a damaged, defective, misprinted or incorrect item must be submitted within 30 days of receiving the product.

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

If the issue is due to an error on our part, we will cover the cost and either send a replacement or issue a full refund.

If you notice an issue with your product or anything in your order seems wrong, please contact our support team at hello@hueyhuman.com with:

Your order number
A brief description of the issue
A photograph of the item, if possible

We will review the issue and let you know whether a replacement or refund has been approved. If your claim is approved and you choose a replacement, we will arrange for a new order to be shipped within 3 business days. If you choose a refund, it will be returned to your original payment method within 5–10 business days, depending on your bank or card provider.

What Is Covered

This policy covers:

Products that arrived damaged, leaking or defective
Products that did not match the description on the product page
Misprinted or incorrect items
Products you are unsatisfied with for any reason within 30 days of delivery
Orders that were lost in transit and never delivered

What Is Not Covered

Refunds or replacements may not be available in the following cases:

Refund requests made more than 30 days after the confirmed delivery date
Products purchased from third-party sellers or platforms other than hueyhuman.com
Dissatisfaction based on expected results that were not promised — we make no guarantee of specific health outcomes, and results vary between individuals
Orders where an incorrect or incomplete address was provided at checkout
Orders that are unclaimed, refused or returned due to customer inaction
International orders rejected by customs or returned due to unpaid duties, taxes or import fees
Orders that have already been accepted for fulfilment and prepared by our fulfilment partner
Delays, product discontinuation or long-term out-of-stock situations outside our reasonable control

Wrong Address or Unclaimed Orders

Please make sure your shipping address is complete and accurate before placing your order.

If an incorrect, incomplete or insufficient address is provided at checkout and the courier cannot deliver the package, we may be unable to offer a refund or replacement. Where reshipment is possible, you may be responsible for the additional shipping cost.

If a package is unclaimed or refused and returned to our fulfilment partner, any reshipment costs will be the customer’s responsibility.

Customs, Duties and International Deliveries

International orders may be subject to customs duties, import taxes or local fees. These charges are set by the destination country and are the responsibility of the customer.

If an international order is rejected by customs, refused by the recipient, or returned due to unpaid duties, taxes or import fees, we may be unable to offer a refund, replacement or reshipment.

For some courier deliveries, including FedEx, packages may be abandoned or destroyed by the carrier if the recipient is unreachable, refuses delivery, or fails to pay required duties or taxes. In those cases, we cannot guarantee a refund or replacement.

Damaged or Defective Products

If your product arrives damaged, leaking or defective, contact us at hello@hueyhuman.com within 7 days of delivery with:

Your order number
A brief description of the issue
A photo of the damaged item, if possible

We will send a replacement at no cost or issue a full refund — whichever you prefer.

Lost or Missing Orders

If your order has not arrived within the estimated delivery window shown in your shipping confirmation email, please contact us at hello@hueyhuman.com with your order number.

We will investigate with our fulfilment partner and either resend the order or issue a full refund within 5 business days of your report, provided the claim is submitted no later than 30 days after the estimated delivery date.

Order Cancellations

Orders may only be cancelled before they are accepted for fulfilment. Once an order has been accepted and prepared by our fulfilment partner, we may be unable to cancel or refund the order before shipment.

If you need to cancel an order, please contact us as soon as possible at hello@hueyhuman.com.

How to Request a Refund

Step 1 — Email hello@hueyhuman.com with the subject line:
Refund Request — Order #[your order number]

Step 2 — Include your order number, the product name and a brief reason for your request.

Step 3 — We will respond within 1 business day to confirm the next steps.

Step 4 — Approved refunds are processed within 5–10 business days and returned to your original payment method. Processing time may vary depending on your bank, card provider or payment processor.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or original payment method.

Then contact your card provider or payment provider, as it can take some time before a refund is officially posted. You may also wish to contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at hello@hueyhuman.com and we will look into it.

Exchanges

We do not offer direct product exchanges. If you would like a different product, request a refund for your original order and place a new order separately.

Subscription Orders

If you are on a subscription order, you may cancel at any time before the next renewal date by logging into your account or emailing hello@hueyhuman.com.

Refunds for subscription orders follow the same 30-day satisfaction guarantee as one-time purchases.

EU and International Consumer Rights

Where applicable, this policy does not affect any statutory rights you may have under local consumer protection laws.

For customers exercising cancellation or return rights under applicable consumer law, including the EU 14-day cooling-off period where it applies, you may still be required to accept delivery of the goods. Failure to accept delivery may affect our ability to process a refund, especially where the package is abandoned, destroyed or returned due to customer refusal or non-payment of duties.

Language

This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.

Contact Us

For any questions about this policy or to initiate a refund, please contact us:

Email: hello@hueyhuman.com
Website: hueyhuman.com

Huey Human LLC
Wyoming, United States